Privacy Policy for New Estuary Home Care

Effective Date: 1/1/25

New Estuary Home Care (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you interact with us, including through our text messaging services.

Information We Collect

We may collect the following types of information from our customers:

  • Contact Information: Name, phone number, email address, and mailing address.
  • Service-Related Information: Information related to the services we provide, such as appointment details and caregiver preferences.
  • Payment Information: If applicable, payment details necessary for processing transactions.

How We Collect Information

We collect information in the following ways:

  • Directly from you when you provide it via website forms, service contracts, or in-person interactions.
  • Through electronic communications, such as emails or text messages.
  • When you interact with our customer service team.

How We Use Your Information

We use your information for the following purposes:

  • To schedule, confirm, and provide home care services.
  • To communicate with you regarding appointments, service updates, and client support.
  • To comply with legal and regulatory requirements.

Information Sharing

We do not share, sell, or distribute customer information to third parties for marketing or promotional purposes. Customer information may only be shared with third parties under the following circumstances:

  • As required by law, regulatory authorities, or in response to legal proceedings.

All sharing mentioned in this policy excludes mobile opt-in and consent; opt-in information is never shared with anyone for any purpose.

Opting Out of Communications

Customers can opt out of receiving communications from us by:

  • Replying STOP to any text message to unsubscribe from SMS communications.
  • Unsubscribing from email communications through the provided link.
  • Contact us directly to request removal from our contact lists.

Accessing and Updating Your Information

If you have questions about our privacy practices, need to update your information, or wish to request deletion of your data, you can contact us at:

New Estuary Home Care
info@newestuaryhomecare.com
(910)541-1160
www.newestuaryhomecare.com

Policy Availability

This Privacy Policy is available on our website and linked within any forms or agreements where we collect customer information. By using our services, you acknowledge that you have read and understood this policy.

We reserve the right to update this Privacy Policy as necessary to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the effective date.

 

New Estuary Home CareSMS Terms and Conditions / Privacy Policy 

At New Estuary Home Care, we respect your privacy and are committed to protecting the information you shared

– Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates.  The information will be collected via the website contact form, email, rental agreement, or third-party reservation systems. 
– Data Usage: We use your data solely for sending updates, and reminders related to our products or services.
– Data Security: We protect your data with secure storage measures to prevent unauthorized access.
– Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.
– MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan. Messages are recurring, and message frequency varies.
– Contact New Estuary Home Care at (910)541-160 or info@newestuaryhomecare.com HELP or to STOP receiving messages. 
– Opt-Out: You can opt out of the SMS list at anytime by texting, emailing, or replying STOP or CANCEL to info@newestuaryhomecare.com or (910)541-1160z. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours. 
– You can send HELP for additional assistance, and you will receive a text including our Phone number, email and website. We are here to help you.
– Non-Sharing Clause: We do not share your data with third parties for marketing purposes. New Estuary Home Care will not sell, rent, or share the collected mobile numbers