Our Team

Meet our team of professional caregivers, who strive every day to provide personalized, high-quality in-home care to your loved ones.

Our Team

The entire New Estuary Team, from office staff to
caregivers, are experienced, reliable
professionals, who take pride in what they do.

Jessica Puttbach


Jessica Puttbach founded New Estuary Home Care because she believes that seniors need the highest quality care during their final years of life. She wanted to make a positive difference in her community and the lives of others, while also having meaningful employment for herself and others. After managing a home care company in another state for several years, witnessing firsthand the many challenges that industry faces, Jessica developed a business model that focuses on premium client care, by hiring and maintaining only professional caregivers. She wanted to do something she felt passionate about each and every day, while improving the lives of others. She has a great love and respect for seniors and the elderly in her community, and wants them to be treated with the respect and compassion they deserve.

In Jessica’s spare time she enjoys spending time with her husband and children, cooking, reading, photography, and hunting for shark teeth on beautiful Topsail Island.

Jessica believes that the best way to really understand what’s happening in our world is to volunteer your time. She volunteers with several Meals on Wheels programs, and aides in organizing fundraising and charitable events for local nonprofit agencies in the area.

Anna Leonard- Talent Acquisition

Anna Leonard

Talent Acquisition

Anna Leonard is a dedicated and experienced healthcare professional with a passion for providing exceptional care to the geriatric community. Born in Nebraska and raised in St.Thomas, Virgin Islands. With a decade of experience in the healthcare field, she brings a wealth of knowledge and expertise to her role as a recruiter. She also trained for three years in opera and showcased her talent in various states, including a memorable performance at the prestigious Juilliard in New York.

Anna is happily married to Josh and enjoys the rewarding role of being a stepmother to her stepdaughter, Callie. Anna and Josh share their home with a lively bunch of seven pets, including two dogs, two birds, and three hamsters. Her love for animals exemplifies her compassionate nature both personally and professionally.

Driven by her compassion, expertise, and diverse experiences, Anna Leonard is an invaluable asset to New Estuary Home Care.

Rachel Hofmann- Care Team Education RN

Rachel Hofmann

Care Team Education RN

Rachel is thrilled to be serving and sharing her knowledge within the community she and her family call home. As a Registered Nurse for over 15 years, she is a strong advocate for those she cares for and believes everyone should receive quality care while being treated with compassion and kindness.

Rachel graduated nursing school in 2008 and went on to obtain her Bachelors of Science in Nursing from the University of South Florida in 2011. She is passionate about providing education as well as emotional support to our clients and their loved ones. Rachel is proud to be a part of our growing team of true professionals who care immensely about their clients. In addition to supervising the care of our clients, she provides continuing education and training to our staff ensuring they are always ready to provide the care we expect.

Outside of work, Rachel is a military spouse and mom to three small children. She enjoys crafting, traveling and being outdoors with her family.

Alex Chalman - Arbor Landing RN

Alex Chalman

Registered Nurse

Alex has worked in the healthcare industry since 2008. Throughout her career she has held various nursing roles and worked in many different clinical settings. She obtained an associate degree in nursing in 2013 from Mira Costa College and then a bachelor’s degree in nursing in 2019 from Winston-Salem State University.

Her care experience has ranged from birth to the elderly and she enjoys taking care of people in every season of life.

Outside of work, Alex is a busy mom of 3. Her family enjoys spending warm days at the beach or pool. In her free time she likes to bake and tend her many plants.

Kim Bussell

Registered Nurse

Kim graduated with her Bachelor’s in Nursing from San Diego State University in 2010. She has primarily worked in the hospital setting and she is excited to begin a new and more personal nursing experience outside of the hospital.  

She is a proud mom to 3 kids. They enjoy going to the beach and playing board games.


Shannon Janosz

Lead Caregiver

After years witnessing her grandmother live with Alzheimer’s,  Shannon started her journey as a CNA, and has been bringing people happiness for 8 years. She is currently studying to be a nurse at Cape Fear Community College.  Her joyous laugh and loving approach make Shannon a delight to be around. 
She will be celebrating her two year anniversary of moving to sunny North Carolina in March of 2022.  She moved from the very cold New Hampshire, and is enjoying the warmer climate, as well the beach lifestyle, and spending time with her new found friends.
She misses her adult son, who is still living up north, attending school to become a graphic designer and she could not be more proud of him.

Amber Young

Lead Caregiver

Amber Young, hailing from Rutland, VT, brings her warm smile and compassionate spirit to New Estuary, as our dedicated daytime CNA. With dreams of becoming a travel nurse, she envisions traveling the country, immersing herself in the diverse landscapes of CO, CA, HI, and OR. Amber has been deeply committed to geriatric care since 2017.

When she’s not tending to the needs of others, Amber finds solace in the great outdoors. Her faithful companion, Mowgli, her beloved dog, joins her on these adventures. Her passion for connecting with both people and nature shines through in her interactions with our clients. Amber’s dedication and genuine care create a comfortable and nurturing environment, making her an adored member of the New Estuary team.


Vanessa Jordan -<br />
New Estuary Home Care at Arbor Landing Care Team Member

Vanessa Jordan

Lead Caregiver

Vanessa Jordan is a dedicated caregiver on New Estuary’s clinical team. After completing high school, in Las Vegas, she joined the Marine Corps, showcasing her commitment to serving others. With a passion for healthcare, Vanessa has been actively involved in the field since 2016, gaining valuable experience along the way. Currently, she is pursuing her aspirations of becoming a respiratory therapist by attending UNCW.

In addition to her professional endeavors, Vanessa is a loving mother to an eight-year-old daughter who brings joy to her life. Their household is further enriched by the presence of three cats and a brand new dog, who recently became a cherished member of their family. Vanessa loves the beach, indulging in a good book, enjoys taking her daughter to the park, and the thrill of shopping.

With her exceptional caregiving skills, Vanessa brings both value and joy to our clients.

What Sets Us Apart

We Offer Continuing Education Classes to our Caregivers.

The state of North Carolina requires all non-medical in-home caregivers complete two in-service units a year on Bloodborne Pathogens and Standard Precautions in the Workplace.  At New Estuary Home Care, we are committed to offering additional education courses to our caregivers in an effort to improve their professional skills, in order to provide the best possible care for your loved ones.  These education modules are supervised by our Registered Nurse.

Sophisticated Screening Process to Identify the Best Possible Caregivers.

We are extremely selective in our hiring process. All caregivers go through a series of interviews where they are asked a combination of clinical questions to assess their skills, as well as hypothetical scenarios.  We carefully consider their responses, as well as their personalities, before moving to the next stages of our hiring process. Our hiring process then includes an extensive reference check, national background check, consent to a 4-panel drug screening, a Department of Motor Vehicle Records Check, and checking the North Carolina Department of Health Care Registry to ensure they are in good standing.

We are Licensed and Insured.

We are a state-licensed home care agency that maintains employer taxes, workers compensation insurance and unemployment insurance.  Additionally our employees are W2 employees, not independent contractors. This takes the burden of employment off of clients and their families, and provides peace of mind that a professional caregiver has been chosen for them.

We Treat our Caregivers Like Family.

We believe that by caring for and supporting our care team, our care team will care for and support our clients. Our care team is a handpicked group of experienced, compassionate, reliable, professionals that give us a competitive edge.  We appreciate the work they do and regularly acknowledge their passion.

We Offer Competitive Wages and Advancement

We attract and retain the best of the best in the industry by providing them with a positive management team, competitive wages, and the respect they deserve. Additionally, we try our very best to make them feel like an integral part of our team, by keeping them updated on the company’s growth.

For our caregivers, we offer a Personal Care Aide certification for free, instructed by our Registered Nurse.

Caregiver Spotlight

Each month, we recognize one of our awesome caregivers for their outstanding work.

How Can We Help?

We help with the difficult decisions.  If you have a loved one who needs in-home care in the Cape Fear Region, take the first step towards peace of mind and contact New Estuary Home Care today. We provide professional, reliable services from experienced, compassionate caregivers.

    New Estuary Home Care
    Hampstead, NC
    Ph: (910) 541-1160