Our Team

The entire New Estuary Team, from office staff to
caregivers, are experienced, reliable
professionals, who take pride in what they do.

Our Team

The entire New Estuary Team, from office staff to
caregivers, are experienced, reliable
professionals, who take pride in what they do.

Jessica Puttbach


Jessica Puttbach founded New Estuary Home Care because she believes that seniors need the highest quality care during their final years of life. She wanted to make a positive difference in her community and the lives of others, while also having meaningful employment for herself and others. After managing a home care company in another state for several years, witnessing firsthand the many challenges that industry faces, Jessica developed a business model that focuses on premium client care, by hiring and maintaining only professional caregivers. She wanted to do something she felt passionate about each and every day, while improving the lives of others. She has a great love and respect for seniors and the elderly in her community, and wants them to be treated with the respect and compassion they deserve.

In Jessica’s spare time she enjoys spending time with her husband and children, cooking, reading, photography, and hunting for shark teeth on beautiful Topsail Island.

Jessica believes that the best way to really understand what’s happening in our world is to volunteer your time. She volunteers with several Meals on Wheels programs, and aides in organizing fundraising and charitable events for local nonprofit agencies in the area.

Rachel Hofmann


Rachel is thrilled to be serving and sharing her knowledge within the community she and her family call home. As a Registered Nurse for over 12 years, she is a strong advocate for those she cares for and believes everyone should receive quality care while being treated with compassion and kindness.

Rachel graduated nursing school in 2008 and went on to obtain her Bachelors of Science in Nursing from the University of South Florida in 2011. She is passionate about providing education as well as emotional support to our clients and their loved ones. Rachel is proud to a be a part of our growing team of true professionals who care immensely about their clients. In addition to supervising the care of our clients, she provides continuing education and training to our staff ensuring they are always ready provide the care we expect. 
Outside of work, Rachel is a military spouse and mom to two small children. She enjoys crafting, traveling and being outdoors with her family.

What Sets Us Apart

We Offer Continuing Education Classes to our Caregivers.

The state of North Carolina requires all non-medical in-home caregivers complete two in-service units a year on Bloodborne Pathogens and Standard Precautions in the Workplace.  At New Estuary Home Care, we are committed to offering additional education courses to our caregivers in an effort to improve their professional skills, in order to provide the best possible care for your loved ones.  These education modules are supervised by our Registered Nurse.

Sophisticated Screening Process to Identify the Best Possible Caregivers.

We are extremely selective in our hiring process. All caregivers go through a series of interviews where they are asked a combination of clinical questions to assess their skills, as well as hypothetical scenarios.  We carefully consider their responses, as well as their personalities, before moving to the next stages of our hiring process. Our hiring process then includes an extensive reference check, national background check, consent to a 4-panel drug screening, a Department of Motor Vehicle Records Check, and checking the North Carolina Department of Health Care Registry to ensure they are in good standing.

We are Licensed and Insured.

We are a state-licensed home care agency that maintains employer taxes, workers compensation insurance and unemployment insurance.  Additionally our employees are W2 employees, not independent contractors. This takes the burden of employment off of clients and their families, and provides peace of mind that a professional caregiver has been chosen for them.

We Treat our Caregivers Like Family.

We believe that by caring for and supporting our care team, our care team will care for and support our clients. Our care team is a handpicked group of experienced, compassionate, reliable, professionals that give us a competitive edge.  We appreciate the work they do and regularly acknowledge their passion.

We Offer Competitive Wages and Advancement

We attract and retain the best of the best in the industry by providing them with a positive management team, competitive wages, and the respect they deserve. Additionally, we try our very best to make them feel like an integral part of our team, by keeping them updated on the company’s growth.

For our caregivers, we offer a Personal Care Aide certification for free, instructed by our Registered Nurse.

Caregiver Spotlight

Each month, we recognize one of our awesome caregivers for their outstanding work.

How Can We Help?

We help with the difficult decisions.  If you have a loved one who needs in-home care in the Cape Fear Region, take the first step towards peace of mind and contact New Estuary Home Care today. We provide professional, reliable services from experienced, compassionate caregivers.

    New Estuary Home Care
    Hampstead, NC
    Ph: (910) 541-1160